Case study · Knowledge assistants

Every policy question, answered instantly.

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Services company · 600 employees

24/7employee answers (published)
−60%repetitive HR tickets, projected
<5 sper answer
Citedpolicy section every time
At a glance
!The challenge

HR answers the same leave and benefits questions every week, while employees wait for replies.

⚙What we built

Employees ask in chat; the assistant answers from the current handbook and links the policy section.

★The result

Fewer tickets, faster answers and consistent policy wording.

BeforeTicketsfor the same ten questions
→
AfterAnsweredinstantly, with the policy linked
How it works

From input to outcome

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Services company · 600 employees
Services company · 600 employees
The full story

Details for the curious

Open any section for the full detail — figures, design decisions and how it fits your business.

Chat assistantHandbookCitations
Start a project
The challenge

HR answers the same leave and benefits questions every week, while employees wait for replies.

What it does

The HR Assistant answers only from documents you keep in it. See Hr →

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