Case study: An IT help desk employees can simply talk to.

−60%follow-up questions per ticket, projected

3languages: English, Hindi, Arabic

7guided questions, every time

24/7available to every employee

At a glance

!The challenge

Tickets arrived with half the details missing, so IT spent its first reply asking what was wrong. Employees in other countries struggled with English-only forms.

⚙What we built

Employees describe the problem in their own words and language. The assistant asks the missing questions, reads back a summary, and raises the ticket once they say yes.

★The result

Complete tickets from the start, faster fixes, and an email to the employee when it's resolved.

BeforeHoursof back-and-forth per ticket

→

AfterMinutesto a complete ticket

How it works

From input to outcome

☏Talk or type

?Clarify

✔Confirm

▤Ticket

✉Resolved

Multinational services company · 4,000 employees

The full story

Details for the curious

Open any section for the full detail — figures, design decisions and how it fits your business.

Voice assistantThree languagesService desk syncAdmin console

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The challenge

Tickets arrived with half the details missing, so IT spent its first reply asking what was wrong. Employees in other countries struggled with English-only forms.

What it does

IT Desk is a voice and chat assistant for employees, with an IT Support queue that syncs to the service desk and an admin console for managers. See It Desk →